In today's competitive world, satisfying customers is not enough to earn their loyalty. They must experience and feel the exceptional customer service for awarding repeat business and giving referral.
It is important, therefore, that all trainings solutions for customer service organizations must be well thought of and designed with laser focus on what problem you are trying to solve. And that's what we at TDI, focus on. We understand the factors/behaviors that drive this customer revolution.
We conduct exploratory sessions to define what the business goal "should be" as opposed to "as is".
Through surveys, feedback, and existing trainings, we try to get a feel of what is working and what has not worked in the past.
On the basis of these studies, we create learning roadmap including a communication and roll-out plan.
We deliver the learning assets as defined in the learning roadmap via a platform of customer’s choice.
Lead interaction designer
“Thomson Digital Interactive team has brought high value to our organization by demonstrating excellent project management skills, building good relationships with our team across the different business units and by providing high impact learning solutions.”
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